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nicola.prins nicola.prins

1 reviews | Active since Mar 2017

17 Mar 2017, 14:04

Banks playing God with other peoples money

<p>On the 3rd of March I went to Capitec bank to tranfer money from my account into my brothers Standard bank account. The money never reached my brother as it was incorrectly deposited into someone else's Standard bank account. I was written 2 Hellopeter reviews made visits to the respective bank and numerous phone calls to both banks with no sucess. It seems neither bank is interested in helping me. I'm just getting the same response from both banks that its the other banks problem. Capitec says they dont have the authority to recall the money from Standard bank. Standard bank says its Capitec's job to recall the money but neither bank is actually willing to really assist other than passing the buck to each other. I am appalled at the cavalier attitude of both banks towards my situation and dont recommend either bank to any prosective clients. </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply20 Mar 2017, 08:11
Official

I acknowledge your posting, and have referred it to Jacqueline Radyn for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank