BANKS

On the 04/04/23 my husband was depositing an amount of R10000.90 the Machine accepted R5690.00 rejected R4400 , then he deposite rejected amount for the second time then the electricity goes and the machine wrote out of line immediately after he has deposited the money,he weight thinking the machine will return back the money but it didn't then he goes inside the bank consulting a service provider then they explaining his story then they open a cash deposit complaints case,the banker come back to us saying they don't see the money and they are going to request the ATM technician to open it,We weighted for their feedback they did come back to us, so we decided to go to the bank again the the answer that we get is that our case is closed,I don't understand and I don't know why I'm seeking for help and I don't trust banks anymore I don't know weather to take our money elsewhere cos we did find help,mind you my husband is self employed, he's selling liquor in order for his kids to have something to eat now this,it's very painful please help