Banks don't care for their clients!

On Friday the 15/02/2019 at 07:22 R1999.00 purchase went through on my saving Account. I made an investigation to see who took it and at 07:31 I sent an email to ask why so much money from my account and for what. At 11:30 I was at Capitec branch Keywest to lodge a dispute. HO/Customer services was called and Lindiwe Vilakazi said I must wait for their investigation to take place and I'll know after 5 days. I don't have a problem with all their processes my only challenge is that why can't they listen to their client which is me that the purchase was not authorized by me. 13/01/2019 I did authorize R99 on this company's website and R399 went through. This company clearly is conning people! But if my bank can't protect me then it's a problem, they could have just reversed my money because I'm at the bank disputing the transaction. My reference number ********** 9.