Banks delight in making people miserable

<p>I had two unrequired debit orders decimate my account just before Christmas. I could not find an open branch so i decided to phone customer care this morning and get it taken care of. Bearing in mind that I have done this exactly like this a few weeks ago. Lovely lady name Shirley. However rules have apparently changed and i have to go to branch. I explained to her the concept of skeleton staff and the chances of my getting to a physical branch were bad to no avail. I just want to sort things out quickly and i am afraid that there is nothing even remotely quickly about a branch, especially at lunchtime</p>