Banks are a ****!! Everything is a ****!! Humanity is broken

Unfortunately, I was involuntarily ****med on a website while trying to resolve an issue with their bot, as directed. The bot started "glitching" and automatically subscribed me to a premium plan that I did not authorize or agree to at all! I even have screenshots of the conversation.

Two transactions were taken from my account without my consent. I contacted them repeatedly, trying everything to get a response, but to no avail. My last resort was to use my banking app to reverse the payment, as that is my money and was specifically budgeted for other purposes. I followed the instructions to reverse this unauthorized payment.

Initially, the agent who assisted me, - Nicole, **** and said the issue would be resolved the next day, but it wasn’t. When I contacted Capitec again, the second agent, - Thandiswa, told me to reach out to the merchant and wait for their response. Uhm, hello? This is my money in my bank account! A company just stole money from me, and I’m being told I can’t get it back?

I’ve never had issues reversing a payment on my bank account with my money before! What are banks even for, then? It’s not really our money, is it?!

I’m so sick of society! People are so frustratingly blind to the bigger picture sometimes.