1 reviews | Active since Oct 2016

10 Oct 2016, 14:09

banks

<p>I transferred money in to incorrect account by mistake. I then went to Capitec bank at BREE street in Johanneaburg, they called the head office and they froze the account. They told me that they will contact the client to ask permission to deduct money from his/her account however the client's phone was on voicemail. I was called by the head office after 3days but I was @ work I couldn't answer, they then sent me an sms to tell me that they can't get hold of the client.That was the last time I heard from them, I dedcided to go back to them today 10/10/2016 at Baragwanath branch, I spoke to Mashudu consultant he then told me that there's not much that they can do. I then requested to speak to the manager her name Tlotli, she checked the account and she told me that the account in unfrozen because the client when they called him he confirmed that it's his money. The manager told me that unfortunately there's nothing they can do because they don't know the relationship between me and that person. </p>

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Replies (3)
Capitec Bank
Capitec Bank's reply10 Oct 2016, 16:00
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply10 Oct 2016, 16:07
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply10 Oct 2016, 16:10
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,