Banking services not functioning

I have had the most unpleasant and embarrassing experience this evening when attempting to purchase goods and food when my card was declined, I couldn't withdraw cash and when trying to transfer the banking app was non-functional... some sort of error or whatever.

This really was the worst of ways to end the day and I know that there will just be a "we apologize for the inconvenience caused, we'll ensure to improve on our services... blah blah blah"