TF
Tilly F
1 reviews | Active since Jan 2012
29 Jul 2022, 09:11
Banking Security
On monday morning at 3am there were a couple of international transactions that went through on my Credit card - I phoned Capitec and then was informed they would investigate and it would cost R80 per transaction?
So 1. I didnt approved these transactions - when you do a online purchases you have to approve it via the app - this didnt happen and I didnt approve it nor did I do this at any time 2. How does Capitec allow this to happen I was just reading on the hellopeter reviews this has happened to other clients as well?
So now I have to pay for you to investigate for you not having the security and allowing ******* transactions to go through?
Seriously
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
29 Jul 2022, 13:48Good day Tilly
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply29 Jul 2022, 13:48
Official
Good day Tilly
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
03 Aug 2022, 14:12Hello Tilly,
We have been trying to get hold of you on the number provided *** but was unable to reach you. Kindly confirm a convenient date and time so that we can call you to resolve your issue. ***
Regards,
Capitec Bank
We have been trying to get hold of you on the number provided *** but was unable to reach you. Kindly confirm a convenient date and time so that we can call you to resolve your issue. ***
Regards,
Capitec Bank
Best regards,
Capitec Bank's reply03 Aug 2022, 14:12
Official
Hello Tilly,
We have been trying to get hold of you on the number provided *** but was unable to reach you. Kindly confirm a convenient date and time so that we can call you to resolve your issue. ***
Regards,
Capitec Bank
We have been trying to get hold of you on the number provided *** but was unable to reach you. Kindly confirm a convenient date and time so that we can call you to resolve your issue. ***
Regards,
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
16 Aug 2022, 10:05Good day Tilly Frost. Please note that your matter has been closed as we have been unable to reach you on several occasions.
Best regards,
Capitec Bank's reply16 Aug 2022, 10:05
Official
Good day Tilly Frost. Please note that your matter has been closed as we have been unable to reach you on several occasions.
Best regards,