Banking profile locked once again after one incorrect login.

Good day Capitec Business / Mercantile. Once again I am locked out of my internet banking profile after one unsuccessful login attempt. This is a completely archaic system which needs usernames and unreliable sms OTP's. If someone types in their user number incorrectly and enters the wrong password it locks out that profile. Please can we s**** these usernames / numbers and replace with biometrics as is the case with the personal banking ASAP? I really don't feel like doing this dance every month or whenever someone makes a typing error with a user profile number (Can we please at least replace this with an email address??) It is a complete waste of time and energy to go through the entire process of multiple phone calls, sending certificates, ID and DocuSign etc. Please use the previous correspondence and phone call recordings to authenticate and have this matter resolved before CoB today! I also emailed on Tue, 13 Jun, 13:37 and have yet to receive a response so unfortunately I have no choice but to post on here to get results. Please let us know when the app will be updated with biometrics as is the case with the personal banking side. Please sort this out urgently otherwise I will have to move to a business bank that is more up to date with technology and does not hold us ransom to an outdated and flawed login system. I Iterate: I DO NOT WANT ANY PHONE CALLS! I will not answer them, I just need my profile UNLOCKED before 5pm today. Also, an acknowledgement of my email from 6 days ago would be appreciated. If not resolved before COB I will have no choice but to terminate the account after opening another with a more established business bank with current technologies.