Banking at it's worst

<p>I visited the Cenurion branch yesterday in order to close my Global One account after having paid a loan of a substantial amount off in cash and advised that my card was ****** with my walllet in December already. This was not an account that I really used it as purely for the purpose of my loan. The consultant and the Manager told me that I would now have to pay R53.00 to issue a new card in order to close the account which i REFUSE to do, I have never heard of such nonsense, after all i had been a client of Capitec for the past 3 years and they have made enough money out of me through there loan facility. I would like this account closed immediately and I do not mind escalating the matter to the Ombudsman of Banking neither. Can somebody please attend to this as I do not have another 30 minutes to waste sitting in a queue for something as ridiculous as this. B Steynberg</p>