Banking app needs re-activation

I am bedbound due to a hysterectomy performed on the 15th of May 2024. Meaning I am not allowed to drive or to drive with for 6weeks. My banking app needs to be re-activated and this can only be done in the branch self. So i did write an affidavit that I give my mom consent to sort out my problem. Yes I understand its not allowed due to many reasons. But they will send out somebody to my home and re-activate my app. It is already the 30th of May. On top of that I am DEAF and can not call or phone them. My bills need to be paid which I do every month thru the app. Its frustrating. My mom did mention I am deaf. Now I must apologise to my debtors that Capitec is not helping me. This is unacceptable!!