KP
Kabelo P

1 reviews | Active since Nov 2021

09 Nov 2021, 08:49

Banking app mistake

I deposited money using the banking app into a wrong account by mistake. I then went to the branch same day to inform them so that they can reverse the money only to be told that the bank can only do so once they get permission from the receipt of my money to reverse it. I fail completely to understand how the bank does not consider that I made a mistake and gives all the power and the glory to someone who doesn't even know how or why there's money in their account. I was told that it's invasion of privacy for the bank to reverse money without getting permission from whoever received it and that they can not reverse what is not there meaning if that person has spent it there's nothing they can do. They can't block it or call the other client to the bank to clarify the mistake. I am so hurt I lost 1500 just like that

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Replies (3)
Capitec Bank
Capitec Bank's reply09 Nov 2021, 13:10
Official
Good day    Kabelo  Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply09 Nov 2021, 13:11
Official
Good day    Kabelo  Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply17 Feb 2022, 19:42
Official
Hi Kabelo 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,