Banking app licence renewal - not delivered

I purchased my car licence disk via the banking app and it has been two weeks later and my disk has not been delivered. When I call the Capitec call centre I am told to call the licensing dept. When I call the dept on the number provided by Capitec the number doesn't exist. How can Capitec facilitate transactions via the banking app and then tell me they don't know anything further. I need my license disk delivered asap. Or a number that I can call for the services that Capitec uses for this facility