BS
Baiano S

1 reviews | Active since Dec 2009

26 Jan 2017, 14:21

Banking App, Hard to View Account Balance

<p>It's almost impossible to check Account Balance on your android application. You can only view balance when you make a payment to a recipient after having pressed to multiple options and screens to get there.</p> <p>This is very inconvenient because, TRADITIONALLY, on any banking app or website, an Account Balance is always on the first screen, rather than being buried deep on multiple sub menus to access it.</p> <p>I mean, logically, an Account Balance is the first thing any client wants to see when he logs in.</p> <p>Please sort this!</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Jan 2017, 14:41
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply27 Jan 2017, 09:44
Official

Good day Mr Simelane

It is with regret that I have read your complaint.

Please be advised that feedback has been sent to you via email. I trust that your issue is now resolved.

Kind regards