AM
Anth M
1 reviews | Active since Feb 2014
31 Aug 2020, 09:29
Banking app
The banking app has not been working since Saturday. My complaint email also not even acknowledged. The consultant in the bank, didnt know what to do either. He said that he is sure the technicians are working on this issue and should only take a couple of hours....it is Monday and still the app is not working. I have uninstalled it reinstalled it as per you Cradlestone branch consultant. This is a serious issue as people dont have the time to spend on nonsense like this.
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Replies (2)
Capitec Bank's replyOfficial
31 Aug 2020, 11:18Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply31 Aug 2020, 11:18
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
AM
Anth M's updateReviewer Update
31 Aug 2020, 11:205 working days?? At month end? This is not acceptable.
AM
Anth M's update31 Aug 2020, 11:20
Reviewer Update
5 working days?? At month end? This is not acceptable.