BW
Bongani W
1 reviews | Active since Jul 2018
29 Dec 2020, 20:14
Banking app and customer care complaint
On the 17th I bought airtime and I didn’t receive it... I called your callcentre on the 20th and I was told I’d receive it with 5 days and to date nothing... I called again today and still no help instead I was it’s been escalated I need this resolved ASAP or I’ll exercise my rights as client and take this up further
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Capitec Bank's replyOfficial
30 Dec 2020, 07:08Good day Bongani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2020, 07:08
Official
Good day Bongani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank