BANKING ACCOUNT HACKED

Good day I trust you are are able to assist me in this matter. I Bank with Capitec, a lady saying she is from Capitec debit orders division said she is calling to confirm my debit orders, she told me I have a message waiting for me in the Capitec App which there was, she asked me to go into my app which I did, and when I mentioned there was no body in the texed she said she will call me back on Monday 30th August which never transpired, the day I got my salary I transferred my rental money into another account and come end of August I could transfer the money back into the main account. I try to transfer from my mobile banking app the message came up as I have exceeded my limit which I know I had not gone into my account, so I went to the ATM I tried to do the transfer from the pocket to the main account the machine said transaction cancelled, I went into the bank one of the agents stood next to me and was showing me what to do as the money reached the main account with in a split second it was gone, the agent called there ***** department they in turn told her I would need to report this issue to the police and get a case no, only for Capitec to get back to me and tell me they can't re-imburse me my because the money was utilized out of the account ref BURGER and an EFT payment. And they can't tell me into which account it was paid into.