Banking

My mom transferred R80K from her Capitec account to my Fnb account. We were assisted using self-service machine inside the bank, we chose immediate payment but up until now I haven't received any funds, we have been made run around like headless chickens , Capitec shifting the blame to Fnb. The money is for the ritual that is supposed to happen from tomorrow and the whole family is here for the ritual and we are seen as people who ****, We have been to the branch multiple times to get assistance and when we raise our voices the manager threatens to call Police and Security on us.

We need our money we not borrowing but it our money