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JM
Jabulile M

1 reviews | Active since Nov 2019

11 Feb 2020, 18:56

Bank that treats people like trash

I am beyond angry at the kind of treatment I received. I have never been treated like a beggar by a bank i trusted with my salary, my savings, debit orders and even took their ****en funeral cover. I was made to live like a beggar, while my account was frozen without any communication. The stress and the trauma you put me through, I'll forget it in the grave. I have not been given enough information but orders to say I have 15 minutes to withdraw my funds so they can close my account. **** where my salary will be deposited, **** where my debit orders will be deposited from, **** the money I have paid for their funeral cover. I'll see myself. You treat your customers like ****. You don't value your customers. I'm depressed as it is because of this *** bank. I wrote previously because you let someone into my account and told me it was hacked. You are just ****en *********** ,a disgraceful bank ,an insult to the banking industry.

0
Replies (2)
Capitec Bank
Capitec Bank's reply12 Feb 2020, 10:26
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
JM
Jabulile M's update18 Feb 2020, 09:00
Reviewer Update
Capitec has proved to be a failure these,I'm reading about 97% of bad reviews from customers. Soon you'll have to retrench your workers because people will be using alternative banks. How do you block people's account without any communication yaz I thought was the only one. That's another level of unprofessionalism coming from such a big bank. The stress I had to go through changing bank details for my salary and debit orders. I hate this bank with passion. The minute someone stole money on my account you dragged your after calling and going branch...I had to write to Hello Peter to get your attention. Now I'm being treated like a ***** for money that was deposited into my account. We thought technology was making our lives easier now it's clear we have to deal with cash on hand because of nonsense banks like you. Since my account is closed, I want my refund for all the premiums I paid for your funeral cover which has bad reviews also.