Bank that *****s money from clients.

Husband went into debt review beginning of August all creditors were informed of this and forms + debt orders canceled by debt review consultant. On 3 October money was deposited into my husbands bank account for us to put a deposit down on a rental and of course capitec bank debted a unauthorized debt of R1,146. 00 debt consultant was informed and a request for a refund was submitted as well ad husband went into the bank and requested a reversal. On 8 October capitec now DECLINES reversal for money thst does not belong to them to take. This needs to be settled as soon as possible. Our debt consultant and husband and I are fighting this. Your bank is a shark and have no customer service when someone goes into debt review and services are canceled prior to debt date and you still take money you are then *****ing from your clients.