Bank that does not communicate period with clients.

This bank is playing with me First of all my account was blocked me being told it’s under investigation just like that with no proper explanation. I last used the account 2019 December and I was told I’ll be sent communication when this was resolved and decided to use another bank. No one communicated with me until funds were deposited mistakably in that account and Capitec took my money and apparently 2021 my card was used for atm balance enquiry amounting to 1800 who in their right mind would create such expense on their account worse a closed one? I need footage of those transactions because you are quick to deduct money on a closed account according to you of which I suspect internal ****. Why did I not get notification that my account was active and why was it closed in the first place? How do I trust capitec with my money?????