Bank that does not care about clients.

Today 28/11/2023 at 14:44 I deposited funds into the wrong account number, I quickly informed Capitec bank about the incident, they said they can't help me, I asked them to use the ATM id and transaction id to get the information but still they refused. My question is what is the transaction id used for if it can't benefit the clients? I gave them my ACC which is *** The wrong one has 9160 at the end, I also have these numbers in my account as well and the name of the person is MISS CHA.... something, I thought the little information that I gave them was enough for them to try but they didn't even try, they didn't even touch their computers to show at least that they care. They don't even know if they ATM has been tempered with or not.