Bank that discriminates and doesn’t help customers

I regret to have a business account with Capitec bank, at first when I opened the account it was under Mercantile bank, then they sent communication that it was now going to be under Capitec bank, so i went into the bank to try and enquire about a business loan, when i got to the bank the consultants struggled because apparently the business side of Capitec is not set up yet they don’t know how to go about it, so they said that i will receive a call from someone in the business side who willl assist, nobody called me, i then went to the Pinetown branch the manager there was kind enough to connect me with the business side of Capitec, i spoke to a Stephanie at the time I didn’t get her name, she explained how it works but no application was done, she took down my details also said that someone a business banker was going to call me, also to assist me to get a card machine. Nobody ever called me, i sent numerous emails until Yusuf responded and said that he will get Stephanie to help me as I didn’t have a business banker assigned to me, i waited, no one called again. Then i sent another email to him to enquire if when I can expect a call, he responded to say that Stephanie said that i had already received a call and was assisted. Maybe the problem is with me i am so confused nobody has assisted me, i am trying to grow my business and i have a big order, i regret using amateurs for a business account, people who discriminate or have no time to look into people’s accounts and try and assist, very bad attitude, why did Capitec take over Mercantile bank if they are stupid and don’t want to grow the business services