Bank that can't reverse erroneous payments

I made a transfer to a wrong account. 2 payments, 1 immediate and 1 normal transfer. I was told that they cannot reverse the immediate payment but can reverse the normal 1. 10 days later, after i as charged for this reversal, I am told, they can't actually reverse it, they wait for the money to get to that person's account, then they ask the bank the person is with to deduct the money from that account. I am told that reversing or getting the money back is a civil matter. Capitec is Nonsense. They are actually saying there is no room for error or protection for their clients. I have accounts with other banks and have never heard of this nonsense. After 9 years with them, this is my limit. I am done with Capitec.