PS
Peggy S

1 reviews | Active since Sept 2017

04 Sept 2017, 11:42

Bank Teller very unfriendly

I was given a very bad service at Capitec Bank in The Boulders Shopping centre her name is Fiona. She doesn't greet client and early in the morning she already has a long face. Put people that will be able to smile and greet. I had to make sure that she greets me by greeting when she asked for an account number first. Bad customer ethics.

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Sept 2017, 13:31
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Jackie Radyn will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank