mM
mfranktebogo M
1 reviews | Active since May 2018
12 May 2020, 14:00
Bank stole my money
I bought data for R140 which is 2GB and airtime for R50 on the 4th of May 2020 for number 081 on Capitec App today is the 12th of May 2020 still there is no airtime or data how long should I wait for this transaction to go through? I called in more than three times and the only ansswer I get is waiting 48hrs of which I waited and I was asked to wait another 48hrs and again 24hrs the last person told me 72hrs. Please Capitec Bank reverse my money I don't want anything to do with you.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
12 May 2020, 15:52I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply12 May 2020, 15:52
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
mM
mfranktebogo M's updateReviewer Update
12 May 2020, 18:27Don't you think that five working days is too much I've wanted to use these data and airtime my son is doing his school projects using data,yet you telling me five working days. I've always had bad experience with you guys again your Eastgate branch owes me R65 for cutting the crad that I paid for and failed to help me. Now your app doesn't provide what is supposed to be providing.
mM
mfranktebogo M's update12 May 2020, 18:27
Reviewer Update
Don't you think that five working days is too much I've wanted to use these data and airtime my son is doing his school projects using data,yet you telling me five working days. I've always had bad experience with you guys again your Eastgate branch owes me R65 for cutting the crad that I paid for and failed to help me. Now your app doesn't provide what is supposed to be providing.