Bank *****ing your money

I am not very happy with Capitec. I have made arrangements regarding my capitec loan for a amount for the following 3 months. I even have a letter. 3 weeks ago a lady from one of the offices called me to confirm my payment of the amount that was agreed on. They even called me every single day for the past 3 weeks. Yesterday on the 25/04/2018 two payment went of. Capitec phoned me and I told them about it. I spoke to Betty and she said she send an email to accounts to reversed back my money. She said it would reflect today. I am still waiting. That money I still need to pay bills and fuel for my car. Your bank is pathetic. My bank account that I had with you is still not sorted out. Please my refund needs to be sorted out ASAP.