Bank **** and they don't take it seriously

<p>On Tuesday night, I went to a Engen garage in Parow, De Le Ray street. I swiped for R250.25. As soon as the payment was approved, I received a bank notification, the reference was RIDECARA CC CAPE TOWN ZA . On Saturday morning, I woke up to a bank notification of R250.25, this time the reference was TIERBERG CONVENIENCE PAROW WCZA and it went off at 3:29am . Mind you I had not spent that amount at any store the night before. I called the bank to inform them. I am frugal when it comes to my money so I know exactly what's happening in my account. This guy tells me "you know sometimes notification comes in late." I told him just to leave it there because I had already explained to him that I got my notification right there at Engen on Tuesday. He didn't even sound concerned or felt the need to continue with my call, so I told him that if he doesn't take this seriously that he'd rather transfer me to one of his colleagues or manager to sort out. He even had the nerve to ask me if I did "any internet shopping?" You think I wouldn't know? And why would I be shopping at 3:30 in the morning? The cheek I tell you! Actually, get the phone recording from my cell on 7 January 6:46am to hear all this ****. You tell me what are the chances that the exact same amount would be deducted again but with a different reference but it states the area? Like if this is not a **** then I don't know what is! He told me that he would log an investigation and get back to me, well he hasn't called me back and I haven't received an SMS to state that indeed an investigation was logged and with a reference for my query. Listen here, I want this to be dealt with immediately! I don't care if the personnel thinks it's a low amount, for me it is not! I want my money returned to my account by Tuesday evening latest! It is 2017 and these ****s do happen. I will not allow be tossed aside like my money is nothing! Not today, not today!</p>