Bank robbing people

On the 08th August 2022, i went to Capitec Bank at Golden Acre Cape Town, that is after i noticed that there were a couple of transaction that occured from my Capitec Bank account. I was assisted by the consultant and he gave me an incident number and advised that i contact the ***** department if they don't call me in 2 weeks time. So i called the contact center to track the progress of my incident and the matter was escalated to another department. At about 15:30pm i got a call from one of their consultant and he told me that the transaction were authorized and that my bank card and pin was used for the transaction and i will not be reimbursed for the money. The same thing happened to my wife and she never got her money back and now they are saying the same thing to me, this bank is trash and manipulative plus eating peoples money