Bank response to blocked account

Good Evening, I am a coming to you with hope to get help I need right now, I accepted a payment from a person that asked transfer because he was getting money from someone and did not have Capitec account and I was the closest person he can get the money from. Fine payment was made R3800 I did not question because money was from someone I know when I checked. Few days later the sender(account holder) came to you Capitec and said I stole her money of which it was not coming to me I was just 3rd party to the payment. Fine she told you guys her money was ****** and you blocked my account. Not problem I was told to ask the person who blocked my account whom I know too come to you and unblock it. She just called me now saying she went to a branch and told the account can never be unblocked,i must open another account, when I was at the branch I was told I cannot have another account until she comes forward and unblock the existing account of which she did and given a different information to mine. I have no clue where else to come and explain myself as she offered to clear my name due to the fact that she knows who had the money which was her boyfriend. I am writing as customer that feels treated unfairly and sent up and down to get my situation resolved. I came with the recipient to branch as I was told when called the compliants department of Capitec and was not helped. I have no idea how else to explain myself and get help as the person has also come came forward as asked but was jot helped.