1 reviews | Active since Jun 2014
Bank refuses to take my payment
September 2014 I borrowed money from Capitec. Every month on the 20th the payments are being deducted by debit order from my Capitec account. Yesterday the oayment was not taken. Today I went to the bank to query this. This was where the nightmare starts. I was informed that they are not allowed to take any more payments as I am under an ADMINISTRATION ORDER. I told the agent this is nonsence. She then phoned head office and the person there said I am under admin and they have instruction not to collect any payment from me. <br> I want to know who or what gave them this instruction? Certainly some lawyer must have send them a letter to inform them about the debt distrubution. This information they could give me. How the hell can I be under a admin order when I did not apply for it? Who gave them the instruction? For sure are they not going to receive any payment from any lawyer, for I do not pay any lawyer. This is going to ruin my credit profile. I want a copy of the letter from who ever informed them that I am under admin. To put the cherry on top, Capitec demands a letter from me as proof that I am not under admin. Where the hell must I get such a letter. From whom?? <br> <br>
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Megan Martin will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
Thank you for taking the time to raise your concerns and affording us the opportunity to address them.
Megan Martin will take ownership of this investigation and will provide you with feedback within 2 working days. I trust that the matter will be resolved successfully.
Roxanne Pridgeon
Complaints Management: Capitec Bank
