Bank refuses to repay unauthorized withdrawals , while the app was not working for me to stop the card.
I was at an Atm which my card swallowed after entering pin, and could not cancel while trying to open the bank app to stop the card, the app was not opening.
Now the bank claims other reasons such as a pin was entered, it took the app almost 4 minutes to open, withdrawals were made in 2 minutes difference.
First withdrawal was at 06:26 with amount of R3000 Second withdrawal at 06:28 with amount of R1150 On the 27.10.2017
Went to the bank as soon it was opened, and explained that the app was not working to stop the card.
Call center was not option as I knew verification process is long and both withdrawals were made in 2 minutes different.
I was looking at my money being ****** simply because CAPITEC APP was not opening.
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
***
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Ms Jele
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank
Good day Ms Jele
As discussed telephonically, I trust that your issue is now resolved.
Viwe Bokveldt
Complaint Management
Capitec Bank