Bank refused disputed transactions on ****** card

Business card was ****** and the bank is telling me that this does not fall within their guidelines to make a dispute on the transactions. This was reported January 10 and they responded only Feb 25. The card was ****** and used and the case registered with SAPS. What a disturbing attitude from this bank no investigations at all. The culprits who stole the card were arrested and still this is not sufficient for capitec business. We are on our own with this bank do not open business accounts with them. I will move to the better bank.