Bank refused a legitimate Reversal Request

I am about to loose R4000 as Capitec refuses to reverse a same day Payment to another Capitec Account Holder unknown to me as the Person l intended gave me his Cellphone number.

I am a Capitec Customer, the R4000 was incorrectly deposited to another Capitec Customer by fault. How difficult is it to resolve this? Two Branches : Davenport and Umlazi Mega City, blatantly refused to reverse my Money!

This is injustice from Bank Side. Being their Customer!

Strange enough is, the Cell used rings to the Person l meant to give the Money and yet Capitec linked the same number to another Person!