Bank refuse to reverse R1000
<p>On the 31st December I trasnsferred R1000 to my cousin, she mistakenly gave me ********** 550 instead of ********** 550 I called the bank immediately after this has transpired.</p> <p> </p> <p>I was advised by the customer service agent that they will try to call the customer and reverse the amount or alternatively if they cant get hold of the customer they will send the information to the back office for the money to be reversed by the bank.</p> <p> </p> <p>I have made numerous calls (12) using my cell number calling a landline. Its been 12 days now only yesterday I received a response Capitec Bank: Unable to effect requested reversal due to no authority given</p> <p> </p> <p>I am single mother and cannot be able to loose such a large sum of money. Some banks do have a facility to reverse funds that are transferred incorrectly.</p> <p> </p> <p>I am taking my business elsewhere, as a customer I feel mistreated and not been taken care of.</p> <p> </p> <p> </p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Incident: ********** 3 I havent received any response to my email address which is ********** preferrably sent to **********
Can I please have my money in 3 working days as I am planning to move my business else where.
I need you to call me and not send me feedback thats the least you can do to retain and customer or to excercise excellent customer service.
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
This is what I got.
Then 3:41 PM
Good day Ms K Mosieleng
Ref: Incident: ********** 3
in closure written feedback was sent to: **********
Regards,
Donorique ********** 719
This is the text that I received and when I chewcked my emails theres no response.
Why didnt I receive a call regarding this matter?
And what prove do you have that I received the response?
And why is the response no posted on the response coloumn like the rest of the responses?
I will be closing my account as early as tomoro?
Incident: ********** 3 I havent received any response to my email address which is ********** preferrably sent to **********
Can I please have my money in 3 working days as I am planning to move my business else where.
I need you to call me and not send me feedback thats the least you can do to retain and customer or to excercise excellent customer service.
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
This is what I got.
Then 3:41 PM
Good day Ms K Mosieleng
Ref: Incident: ********** 3
in closure written feedback was sent to: **********
Regards,
Donorique ********** 719
This is the text that I received and when I chewcked my emails theres no response.
Why didnt I receive a call regarding this matter?
And what prove do you have that I received the response?
And why is the response no posted on the response coloumn like the rest of the responses?
I will be closing my account as early as tomoro?