1 reviews | Active since Jun 2018
Bank racket
I have had to have my bank card replaced every 6 months at a cost of R65 everytime. A bank card I replaced in Dec 2017 and had only used a few times as I was unemployed for 3 months this year gave me trouble today at the autobank. Had to go inside the bank to query where I was told card would have to be replaced once again and I would be billed R65 again. Manager was called after I refused and he stated that the card got damaged in my wallet, my mom is a customer of FNB and her card is so faded already yet works everytime. I honestly think this is a money making racket on Capitecs behalf. Needless to say I will be moving my business elsewhere. Branch involved was in Welkom next to Translux offices. Deeply disappointed in Capitec!!!!
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Kadi Diallo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Kadi Diallo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Good day
As discussed telephonically, kindly contact us as soon as you have visited the branch. ***.
Kind regards
Complaint Management
Capitec Bank
Best regards,
Good day
As discussed telephonically, kindly contact us as soon as you have visited the branch. ***.
Kind regards
Complaint Management
Capitec Bank
Best regards,
