SP
Sharon P

1 reviews | Active since Jun 2018

26 Jun 2018, 19:41

Bank racket

I have had to have my bank card replaced every 6 months at a cost of R65 everytime. A bank card I replaced in Dec 2017 and had only used a few times as I was unemployed for 3 months this year gave me trouble today at the autobank. Had to go inside the bank to query where I was told card would have to be replaced once again and I would be billed R65 again. Manager was called after I refused and he stated that the card got damaged in my wallet, my mom is a customer of FNB and her card is so faded already yet works everytime. I honestly think this is a money making racket on Capitecs behalf. Needless to say I will be moving my business elsewhere. Branch involved was in Welkom next to Translux offices. Deeply disappointed in Capitec!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply27 Jun 2018, 08:54
Official

Please accept my sincere apologies for the frustration which you have endured as a result of this incident.

Kadi Diallo will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply28 Jun 2018, 11:19
Official

Good day

As discussed telephonically, kindly contact us as soon as you have visited the branch. ***.

Kind regards

Complaint Management

Capitec Bank

Best regards,