Bank of pathetic ******s

Called capitec to enquire on *****ulent transaction on my account, where they promised to solve with 24 hours. Consultant said they have no idea when they will solve my issue, she transferred me to her manager at ***** department, he had no time to talk to me and just transferred the call while I was still talking him.transfferd me to a consultant who had no idea why my call was transferred and she decided she was not going to talk to me and hung up. Bottom line is someone inside capitec is de*****ing me and the bank is happy it is happening. I want my money back.Or I'm taking it to ombudsman