Bank Misconduct to customers.

An account gets blocked without notifying the account holder as Capitec requires a certain transaction to be *****ulent. After querying this, 7 months later we keep getting told to provide endless affidavits, even after providing the affidivatis, we get requested to send an affidavits from the 'said' *****ster? How do you expect this to happen?

When reaching out to client services as well the branch we hget sent back and forth as the hold is up from the ***** department? I am a capitec user and only requesting that I get a reversal of the money that I sent out which we have been given the clear but this is still not possible? How do I wait for 7 months and the query is still not resolved, this is absolutely ridiculous. Banks are supposed to be the most trusted service provided to us but we are still being failed. I am really not pleased with this nonsensical service being provided here.