AG
Andrew G

1 reviews | Active since Nov 2021

17 Mar 2025, 12:57

Bank ****mers

My card got cloned. No fault of my own. Card was stopped. *****ulent funds were still pending when card was stopped. Capitec paid out *****ulant funds after card was stopped. So I the customer must take the loss as Capitec refuses. So the conclusion is that the *****, the merchant and Bank get off Scot free. They take no responsibility. They don't even lodge a ******** car. NO investigations from bank. The only conclusion is that Capitec, the merchant and *****s are in a syndicate as they are all so called blameless. So card ***** pays it seems. The service from Capitec was disgusting to say the least. Simply throw their hands in the air and leave you a client of 10 years with no solution, or protection And no basic advice to try and prevent cloning or even insurance from the bank. No follow up with merchant to check who uses cloned cards and cloned pins. From my experience I cannot see the difference between the bank and ******** as the bank paid the pending funds after card was blocked to the ********s. Thank you for nothing Capitec and continuing to confirm that your customers mean nothing unless you use cloned cards the the ******** gets a better service than your clients. You should be ashamed to call yourself corporate professionals

0
Replies (3)
Capitec Bank
Capitec Bank's reply17 Mar 2025, 14:44
Official
Good day Andrew G, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
AG
Andrew G's update17 Mar 2025, 15:08
Reviewer Update
Thank you. Let's see how the response from hello Peter will be different after numerous discussions about the above matter directly with yourself.
AG
Andrew G's update26 Mar 2025, 11:43
Reviewer Update
Well as usual I got the quick phone call reply after listing my complaint on hello Peter. It is like talking to dead people. They all sing the same story without a clue what they are doing. The final outcome is that Capitec paid out money to card *****ster and merchant after being made aware of it and still had the audacity to charge me the client the bank charges for paying a *****ulant transaction. The time spend with them on customer service is disgusting as they all parrot the same story. They will Not take responsibility as a bank. No wonder card ***** is so prominent seeing that the banks could not care less as you the client will pay for their failure to provide a so called safe haven for your money. The ********s don't even get investigated. The impression the bank leaves that it is OK to do card *****.