1 reviews | Active since Nov 2021
Bank ****mers
My card got cloned. No fault of my own. Card was stopped. *****ulent funds were still pending when card was stopped. Capitec paid out *****ulant funds after card was stopped. So I the customer must take the loss as Capitec refuses. So the conclusion is that the *****, the merchant and Bank get off Scot free. They take no responsibility. They don't even lodge a ******** car. NO investigations from bank. The only conclusion is that Capitec, the merchant and *****s are in a syndicate as they are all so called blameless. So card ***** pays it seems. The service from Capitec was disgusting to say the least. Simply throw their hands in the air and leave you a client of 10 years with no solution, or protection And no basic advice to try and prevent cloning or even insurance from the bank. No follow up with merchant to check who uses cloned cards and cloned pins. From my experience I cannot see the difference between the bank and ******** as the bank paid the pending funds after card was blocked to the ********s. Thank you for nothing Capitec and continuing to confirm that your customers mean nothing unless you use cloned cards the the ******** gets a better service than your clients. You should be ashamed to call yourself corporate professionals
