Bank making a profit by overcharging their clients

<p>I disputed a transaction in July at Capitec bank because they were having a system upgrade, then I was billed 16.40 extra wich affected my credit record. They even went to put my record on itc as a client who has not being paying for 11 months. </p> <p> </p> <p>I am now sitting with a bad record as a result of their error which resulted from their system update. They have a huge client base. If all their clients went through the same that means they are sitting with millions of rands from their system upgrade. </p> <p> </p> <p>They still can't resolve a mere 16.40 and clear my name at itc. Talking of a poor service and a total *******</p>