Bank is not save at all

So this is the second time happing to me that monies is getting withdrawn from my account without any security questions from my app this was a online purchase that got deducted from my account without any off my concent or knowledge.

The first time this happened a few months ago I was told that the bank can't do anything about it and only thing is to get a new card so that monies was lost. Now today at 9:35 it happened again. Were is the security of my account why does this happen when my bank is supposed to be save with my monies in it. No I'm sitting with 30 rand in my account thanks capitec you better get this sorted and I want my monies back from you seeing that you can't secure my account from this happing. This is a ******* company that did this or a insider at the banks This is the ref go on it and you will see what I'm talking about ( Rgdfmyh.com) No I wanna know what are you going to do and will I get my monies back from you or not?