Bank froze account without advising and no explanation

Hello, I would like to share the thread below as it is my experience with Capitec bank, I'm not finding any joy with this institution, instead I'm the one has to chase after them, no feedback nor update.

Good Day

I come to you as an unhappy customer/client. I have a banking account with Capitec bank, from Wednesday or Thursday of this past week, dating between 7th and 8th August 2024, I noticed that I had been restricted from operating my main/day to day transactional banking account, I immediately approached a nearby Capitec branch, a young man assisted me, by logging a query on the incident, which he couldn't pick up from his system at the time, hence it was vague. The next step I took was to call your customer center (Capitec), hence an incident number had been generated, to my surprise I'm told my account is linked in a *****ulent activity, DID ANYONE FROM CAPITEC *****/FORENSIC DIVISION CONTACT ME TO ADVISE ME WITH SUCH(NOTHING), yet I'm the one running around been investigating of what happened to my account, trying to get ways and advices to retain my account, plus submitting supporting documents to exclude me from whatever case they're investigating, anyone contacted me thus far, not a single person, mind you there's an investigator handling the matter. I have been a nerve to consultants at the branch, they're also in vain cause no one is updating them of this matter. Here's where this entails from, my employer made a payment into my account on 5th August 2024, the amount was R2000.00. Which this was referenced to as an allowance, and of which it was for traveling/fuel and meals, as my work requires me to be on the road. His account being *****ulent or under any question, that isn't my issue, yet how would I know such???!!! So I'm urging whomever that is in control of my account being on this status or be blocked, to liase with me, as it should have been the first step taken, to explain also find out about the transaction performed. For now I'll leave this here, should I not receive any communication or what so ever from your end, I'll be have to take further steps regarding this matter. Thank you

Regards Tembile Jacob Gomba Contact Nr: ***

Unfortunately debot orders wont go off,if it goes beyond beyond the SLA we will then have to escalate it to the superiors from that department.

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From: Tembile Gomba <***> Sent: Tuesday, August 13, 2024 1:36 PM To: Yolanda Khubayi <***> Subject: Re: My Bank Account Frozen without advising

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This email originated outside of Capitec Bank. DO NOT CLICK on links or attachments unless you recognise the sender and know the content is safe.

Thank you for reverting back to me Yolanda, if I look at my calendar I've logged this case with you on the 8th August 2024, which it means 21 working days counts from the 8th August to 5th August 2024, in the event it goes beyond that what happens. Also put into consideration that this my main account and used for receiving funds in order for me to survive, how're my debit orders going to access funds, how am I going to access funds not related to the case in question?!

On Tue, 13 Aug 2024, 13:20 Yolanda Khubayi, <***> wrote:

Good day

Documents have been received,the turn around time is 21 days to have the account opened.The incident is stil under investigation .

Kind regards

Yolanda Khubayi

From: Tembile Gomba <***> Sent: Tuesday, August 13, 2024 12:56 PM To: Contact Centre (Business Support Centre) <***>; Yolanda Khubayi <***>; Pretoria Church 221 (Capitec Branch) <***> Cc: *** Subject: RE: My Bank Account Frozen without advising

⚠

This email originated outside of Capitec Bank. DO NOT CLICK on links or attachments unless you recognise the sender and know the content is safe.

Good Day

I come to you as an unhappy customer/client. I have a banking account with Capitec bank, from Wednesday or Thursday of this past week, dating between 7th and 8th August 2024, I noticed that I had been restricted from operating my main/day to day transactional banking account, I immediately approached a nearby Capitec branch, a young man assisted me, by logging a query on the incident, which he couldn't pick up from his system at the time, hence it was vague. The next step I took was to call your customer center (Capitec), hence an incident number had been generated, to my surprise I'm told my account is linked in a *****ulent activity, DID ANYONE FROM CAPITEC *****/FORENSIC DIVISION CONTACT ME TO ADVISE ME WITH SUCH(NOTHING), yet I'm the one running around been investigating of what happened to my account, trying to get ways and advices to retain my account, plus submitting supporting documents to exclude me from whatever case they're investigating, anyone contacted me thus far, not a single person, mind you there's an investigator handling the matter. I have been a nerve to consultants at the branch, they're also in vain cause no one is updating them of this matter. Here's where this entails from, my employer made a payment into my account on 5th August 2024, the amount was R2000.00. Which this was referenced to as an allowance, and of which it was for traveling/fuel and meals, as my work requires me to be on the road. His account being *****ulent or under any question, that isn't my issue, yet how would I know such???!!! So I'm urging whomever that is in control of my account being on this status or be blocked, to liase with me, as it should have been the first step taken, to explain also find out about the transaction performed. For now I'll leave this here, should I not receive any communication or what so ever from your end, I'll be have to take further steps regarding this matter. Thank you

Regards

Tembile Jacob Gomba

Contact Nr: ***