Bank ***** still not refunded

Over a month ago my account fell victim to bank ***** and was subsequently emptied. I stopped the card online immediately and reported immediately to the ***** hotline. I am still waiting for feedback and have been into the branch several times for the teller to contact the ***** dept and be told I am still in the queue and investigation of my case hasn't even begun. Don't know if an when I'll see my money but apparently there is a backlog and they are understaffed. Not sure who to blame but the service is shocking, communication worse and besides from a very helpful teller, I have recieved little to know feedback or communication.