BANK ***** AND HACKING CAPITEC AND FNB

My bank accounts/bank profiles with FNB and Capitec had been hacked at the end of August. The hackers, pretending to be part of FNB, phoned on my land line to tell me somebody is fiddling with my bank account and that they are from the ***** dept of FNB. I then put down the phone and rushed to my FNB branch. The hackers got into my FNB bank first and hacked all my accounts e.g Current Account, Credit Card etc. they parked the money, as well as my credit limits (I had no debt on any of them) into my Credit Card. In my Beneficiary profile they saw my Capitec account number, as I transfer savings money to my Capitec account every month. Within an hour after the hacking I was in our FNB Branch, and there I they showed me that the money had been transferred to Capitec. I rushed to our Capitec Bank and when the bank official opened my account profile, we saw that the nine (9) transfers in the account, BUT ALSO, that six (6) payments to the total of R220 681.00 had been transferred to a bank in Mumbai, India. The bank official immediately called the ***** division of Capitec to stop the account and reverse the entries. The ***** division said that they will immediately stop the account and look into the matter. This happened within TWO HOURS after the hacking. We went to the bank every day and the official phoned the ***** division every day to ask how far is the investigation and when will the transactions be reversed. The money was still in the account when we looked every day, so the transfer is still in waiting. The second day after the hacking, the hacker phoned on our land line and asked us why we stopped the account, because he wanted to put back the money. We put down the phone, rushed to our Capitec Branch to tell them. The official again looked in the account, but luckily the money was still there. The Monday night (day 6), the money went out to Mumbai!!! HOW COULD THE MONEY GO OUT, IF THE ACCOUNT WAS CLOSED. WHO OPENED THE ACCOUNT?? Perhaps an inside job??? We put in a complaint and asked these questions. After another 2 days a person from the ***** Division of Capitec phoned us, via our branch (we have evidence of the person who phoned), to tell us that the money went to the State Bank of India. Further more, he told us that the case is closed now, because we GAVE OUR PIN to the hackers!! How on earth could that be, as we only realised that Capitec was involved, when we went to FNB. He also said that we must get the money from the bank in India ourselves. Not a word about who allowed the money to go out of closed account. Immediately we put in another Dispute and mail it to a more senior person in Capitec. Again the answer was, this time in writing, that according to their system, we gave our pin. Which was not true and impossible, because that Capitec account is our savings account, and we very seldom use Internet Banking or Cellphone banking for that, and definitely not on that day. NOT A WORD ABOUT HOW THE MONEY WENT OUT. We have evidence of every visit to the bank, and every phone call from our branch to the Client service and ***** division. The case is now with the Bank Ombudsman. This story was on News24 as well as in a newspaper. Not a single phone call from either FNB or Capitec while these "*****" transactions were taking place. Normally a bank phones you immediately when unusual transactions are happening in your accounts. We are so disappointed in Capitec, because they do not answer the question about who released the account and how could the money go out after 6 days to another country. All our money that we had, and did not have (Credit limits), went out. Only answer is that the case is closed. If you look at the Capitec bank statement any person will immediately realize that this is *****!! FNB is still busy with the case. Nobody can feel safe with your money in the banks any more.