Bank doesnt want to refund me my money!!!!

Good day,

I am writing to formally express my disappointment and frustration with the service I have received from Capitec regarding an immediate payment error. On 3 December, I made an immediate payment of R15,000. Unfortunately, I mistakenly entered two incorrect digits in the account number. I reported this issue immediately after realising the mistake.

I then went to TymeBank, where the funds were received. TymeBank confirmed that: The account is active They are willing to assist All they require is a banker-to-banker phone call from Capitec to confirm the error and request a reversal from the recipient.

However, despite multiple attempts, I have received no assistance from Capitec: I was told to return after seven working days I was later told to come back on 30 December I returned again in January I contacted the call centre via the Capitec app In all instances, no resolution or assistance was provided It has now been over a month, and the issue remains unresolved. TymeBank has clearly indicated that the matter can be resolved with a simple confirmation call from Capitec, yet this has not been done.

This is a significant amount of money, and the lack of urgency, accountability, and support from Capitec has been extremely disappointing. I am requesting immediate intervention, escalation to a senior consultant, and a clear update on the steps being taken to recover or reverse the funds. I trust that Capitec will treat this matter with the seriousness it deserves and assist me without further delay.

Kind regards, KAMOGELO MAMETSA