Bank complain

I been used capitec yearstaday I wrongly deposited money to a wrong No when I call customer care but it I was told they can help.to day I go to the to the branch Albaton olso I was told they have to investigate fist but I hv the No of the Pearson received the money I have new no she used but refused to call her so that she can give them a go ahead to reves my money now I have dout of leaving the bank the is no care from