TN
Thandeka N

1 reviews | Active since Nov 2019

18 Sept 2020, 08:04

Bank charges

I have been using capitec from 2010 and was happy then I lost my job so I started my business and the bank charges rose like never before and was told that it's bcos am making cash deposits in my account and was also told by their agent that it is risky to use the *120*3279# if customers are sending me money incase the money is ********** my account will be frozen, she also advised that the cash send option has glishes aswell so basically capitec is not for us with small businesses because sometimes my customers send me money but I don't get notifications and that makes me look bad on my customers... I think it's time I switch to tymbank

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Sept 2020, 10:55
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank