Bank charges and bank app features

Charges are ridiculous App is not user friendly anymore I can't access f recurrence/uture dated anymore it's been a month now it gives ma an error " something went wrong while loading your list of recurrence payment. We are sorry for the inconvenienceplease try again later....ticket number ***0. I went to the branch, they couldn't assist, they called head office, they could determine what could be the problem. The only thing that HO had done was to amend or update my recurrence/ future dated payments with a charge of R11.00 fee per payment and I had amended 9 payments. They didn't even infome that there will be charges on each amendments.