Bank Charges

To whom it may concern

I hope this email finds you well.

This email is to query the SMS notification that is still being charged on my account and yet I have activated in-app notifications on my Mobile App earlier this year.

I am quiet disappointed that when I queried these charges at the branch in Sunninghill today, 3 July 2021, the consultant Modiehi acknowledged that I have been overcharged but after a telephonic discussion with whoever she told me that I will not be refunded as I didn't go into the branch to deactivate the sms notifications. When I activated the in-app notifications there was no message to prompt me to go into the branch to finalize this new feature, otherwise I would not have activated this as for obvious Covid reasons I am avoiding going into the branch and this is why I took so long to query this matter.

It doesn't make sense to me that a feature was made available on the App and yet I am still expected to go into a branch during Covid to deactivate my sms notifications in order for the activated feature to work. It was also disappointing that I had to prove that this feature on the app didn't have an option to deactivate messages. I walked out as there was no effort from Modiehi to assist me eventhough she could see that I was being ****** by my own bank, Capitec.

I would really appreciate that my query is investigated and I am refunded the overcharges by Capitec as this is really unfair as I activated a feature to save on bank charges and the App did not prompt me to go into a branch for full activation of this feature, however I was still being charged by my bank not even a 3rd party and when I query this the response doesn't make sense that I should deactivate my sms updates in the branch and forget about passed overcharges. Where did I get this notification or who informed me that was required. What happened to treating customers fairly?

Looking forward to your response that makes sense and not Capitec refusing to take accountable and putting blame on me as the client.

Regards Renate