Bank Card Blocked and No explanation - Replacement Charged (R70)

Yesterday, Tuesday I went to Capitec Bayside since I have realised on several ocasaions that my Capitec Bank car wasn't working. Mind this card is fairly new and I have had it for few months and replaced it cause I had the older one that didn't tap to pay. The consultant informed me that the card was blocked and she didn't know who blocked it and when it was blocked. I insisted that surely theres an audit trail of when and where and who blocked but all she could tell me was that I needed to pay R70 for a replacement card which is utterly unacceptable! I knew that I was definitely with the wrong bank, and these are consequences of banking with a ****za bank! Preposterous/ despicable!!!